Did you make a mistake in the size of your ring? Don't worry, Gemmyo offers you the possibility to have your ring resized. If resizing is not technically possible, Gemmyo will completely resize your ring to the correct finger size.
Resizing conditions
All rings in the European Union (including DOM-TOM) and Switzerland can be resized within 30 days of receipt of the jewel (including engraving) provided that :
- The ring is in perfect condition: that is to say that it does not bear the traces of wear during the 30-day period (micro-scratches, impacts, etc...)
- The ring was not previously returned for resizing
- The Gemmyo band attached to your ring is always in perfect condition and has not been tampered with;
- The jewel has been sent back within 30 days after receipt by the customer, the postmark being proof
If these conditions are respected, the resizing of your ring is possible even if it has been engraved by Gemmyo.
Resizing takes 4 to 6 weeks Furthermore, Gemmyo offers only one resizing; subsequent sizes, if technically possible, will be charged.
For a ring delivered in French overseas departments and territories, the discount is also offered. However, this may take a little longer and may result in additional customs fees when the jewel is returned to you. We therefore advise you to order the right size the first time!
The procedure to follow
Contact one of our customer consultants by phone at +41 22 518 08 94 or by email at hello@gemmyo.com. We will help you to determine the new finger size and explain how to send back your jewel. Please note that it is very important to contact us before sending the jewelry back.
Gemmyo will pay for the return shipping costs, provided that your ring has been returned to Gemmyo using the return slip provided by Gemmyo and from one of the following countries : Metropolitan France & DOM TOM (Guadeloupe, Saint-Martin, Saint-Barthélémy, Martinique, French Guyana, La Réunion, Mayotte, Saint-Pierre-et-Miquelon), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Ribbon and fitting
The Gemmyo band attached to your ring has been specially designed not to affect the fitting of your jewelry. It should only be used when you are sure that the ring size is right for you.
Knowing your ring size
Don't know your finger size? You want to surprise someone but you are not sure of their finger size? Gemmyo offers you to send you a free ring that will allow you to determine your finger size within a few days. Receive your ring sizer.